Real People. Real Answers
No chatbots. No ticket queues. Email Jackson directly and get a personal response within 24 hours. Because we remember what it's like to need help and get a form letter.
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Quick question or detailed concern, Jackson reads every message personally.
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jackson.white@vaulttag.comCommon Questions
Quick answers to the most frequently asked questions about contacting VaultTag and getting support.
How quickly will I get a response?
Jackson White, our founder, personally responds to all inquiries within 24 hours during business days. For urgent matters related to disaster recovery or insurance claims, we often respond much faster.
Is support really free?
Yes! All customer support is completely free, whether you're on our free trial, a paying subscriber, or just considering VaultTag. We believe great support is essential for protecting your treasures.
Can you help me with insurance claims?
Absolutely. We can help you generate insurance-ready reports, guide you through documenting your possessions, and provide support during the claims process. This is one of our core specialties.
What if I'm not tech-savvy?
No problem! We specialize in helping users of all technical skill levels. We can walk you through the app step-by-step, help you get started, and provide ongoing support as needed.
Can you help with estate planning questions?
We can help you use VaultTag's estate planning features, including creating personal property memoranda and designating heirs. However, we recommend consulting with a qualified estate attorney for complex legal matters.
Do you offer training or demos?
Yes! We offer personalized demos and training sessions to help you get the most out of VaultTag. Contact us to schedule a one-on-one session that fits your schedule.
Will you add data import features in the future?
Yes! We're actively developing data import capabilities to help users transition from other inventory apps or spreadsheets. This feature is planned for a future release. Contact us for updates on timing.
How do I get started with VaultTag?
Getting started is easy! Simply download our app from the App Store or Google Play, create your free account, and begin documenting your treasures. We also offer guided onboarding to help you set up your inventory efficiently.
Still Have Questions?
Don't see your question here? We're always happy to help with any questions about protecting your treasures with VaultTag.